Medical tourism is a blooming sector in India, attracting global patients due to its cost-effective, affordable, world-class healthcare facilities. However, choosing the best and most reliable Medical Tourism Company in India is important for a safe, smooth, and successful treatment experience.
According to the Ministry of Tourism, India has been ranked 10th in the 2020-21 Medical Tourism Index (MTI), a report by the Medical Tourism Association (MTA).
Hiring a medical tourism company in India makes your documentation, pre-treatment journey, and post-treatment experience a hassle-free process.
List of 20 Questions to Ask Before Hiring a Medical Tourism Company in India
How to choose a medical tourism company in India? To ensure you're partnering with a reputable and reliable facilitator, and finalising a medical tourism facilitator, make sure to ask these 20 essential Questions to the medical tourism company: Will they cover accreditation, transparency, services, patient safety, and post-treatment care—key factors highlighted by industry experts and patient guidelines.
NABH/CAP/JCI- accredited hospitals and agencies are preferred.
2. How many years of experience do you have in the medical tourism industry?Before selecting medical tourism facilitators in India, look for their years of experience because more experienced agencies ensure better credibility.
3. How many international patients has your agency handled so far?More international clients give proper assurance about the reputation of the company.
4. Can you provide us with clients’ testimonials and reviews?Genuin review helps in clearing many doubts. But avoid overly common claims.
NABH/CAP/JCI- JCI-accredited hospitals and agencies are preferred because they ensure expertise and trustworthiness.
6. Are your doctors certified in accordance with international standards? And can i get in touch with the doctor directly?Internationally accredited doctors are generally preferred. And a proper one-on-one telephonic conversation before treatment during the planning phase makes things comparatively easy.
7. What are the qualifications and past success rate of the chosen doctors?Past success stories and best qualifications give better assurance about the doctor and the hospital.
8. How do you select hospitals and surgeons for my specific treatment, and whether we have the option to choose from multiple options?Sometimes, the option for picking a doctor according to your preference makes the patient feel more relaxed and assured.
9. How does your company handle emergencies?Knowing about emergency options, backup hospitals, and timely ICU access is more important in case of complicated surgeries.
Breakdown should include surgeon fees, hospital stay, diagnostics, implants, medicines, and taxes.
11. Are there any additional or hidden charges I should be aware of?Transparency at an earlier stage prevents disagreements at a later stage.
12. What payment methods do your company accept?It is important to check whether the agency supports international cards and other modes of global transfer systems.
13. Does your company offer a refund and cancellation policy?Prior knowledge about the refund and cancellation policy is handy in case there’s a plan of change in the treatment process.
It is important to get an idea about end-to-end services, like medical visa assistance, transportation, airport pickups/drops, local accommodation, etc will be provided by the medical tourism agency.
15. How do you handle language barriers and provide translation services?Language can be an issue while communicating with hospital staff and other local public; in that case, having a language translator is very important.
16. Will your agency help us with travel insurance? What other coverage does your company offer in case of any complications?Yes, we assist with travel insurance covering medical emergencies, trip cancellations, delays, and baggage loss. We also provide support and guidance in case of any complications or claims.
Make sure to confirm about follow-up medication delivery, telemedicine, etc.
18. Does your company maintain patient confidentiality, i.e., how will they handle your medical records?Ensure compliance with data privacy and secure medical record transfer.
19. Does your company offer some kind of assurance or guarantee in case the treatment is not effective?Yes, we work only with accredited hospitals and doctors, and treatment plans are discussed transparently in advance. While medical outcomes can’t be guaranteed, we ensure full support, follow-ups, and assistance in case of any concerns.
20. Who will be my single point of contact throughout the journey?One dedicated coordinator ensures clear communication and accountability.
Discover the leading medical tourism service providers in India for international patients by exploring this comprehensive guide: 7 Best Medical Tourism Companies in India
By asking all these basic but important questions, you’ll gain enough confidence during your treatment journey, along with minimal chances of hassle and fraud. Though India’s medical tourism industry is based on quality treatment along with trust, selecting the best medical tourism service provider ensures more smoother treatment process.
